Policies

Cancellation policy

9 hour cancellation policy

We understand that sometimes plans need to change. Please provide a minimum of 9 hours notice when cancelling a class you have booked into. If you late cancel (within the 9 hour window), the booking system will automatically deduct a class credit (for those who booked with a class pack) or for clients on an unlimited membership charge a $15 late cancellation fee.
We understand there may be situations out of your control, when this happens please just get in touch by emailing us at highfields@athleticreformer.com.
Athletic Reformer is committed to providing the best service in a timely manner. Unfortunately, when a client cancels or no shows without adequate notice, it prevents another client from being able to participate in class. This cancellation policy is used as a way of respecting the time commitment of all involved.

Privacy policy

This Privacy Policy applies to all personal information collected by Athletic Reformer via the website located at www.athleticreformer.com, the Atheletic Reformer mobile apps, information communicated by you to Athletic reformer via digital communication or phone & information collected by staff in person.

What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website, mobile apps and services offered by Athletic Reformer. The personal information which we collect and hold about you may include: Name, phone number, email, address, credit card details, bank details, photos taken for client database, photos taken for social media.

How we collect your personal information

We may collect personal information from you whenever you input such information into the website, the apps, or information communicated by you to Athletic reformer via digital communication or phone & information collected by staff in person.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website, mobile apps and services offered by Athletic Reformer.
We customarily disclose personal information only to our service providers who assist us in operating the website, payment processing. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, mobile apps and our services, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Donald Benn and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer

Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: highfields@athleticreformer.com.

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